Shipping policy
Shipping Policy
Latitude Off-Road
Last Updated: December 19, 2025
📦 SHIPPING OPTIONS
Standard Shipping (Free on orders $50+)
- Delivery Time: 3-7 business days
- Carriers: USPS, UPS, FedEx (we choose the best option)
- Tracking: Provided via email once shipped
Expedited Shipping
- 2-Day Shipping: + Cost of shipping
- Overnight Shipping: + Cost of shipping
- Note: Expedited orders must be placed before 2:00 PM EST for same-day processing
Local Pickup (Michigan Customers)
- FREE - Available at our Brown City, MI location
- Hours: Monday-Thursday 9:00 AM - 4:00 PM Friday 9:00 AM - 12:00 PM Noon
- Instructions: Select "Local Pickup" at checkout. We'll email when your order is ready (typically within 24 hours).
- Address: 7070 Enterprise Dr, Brown City, MI 48416
🚚 PROCESSING TIME
In-Stock Items
- Processing Time: 1-2 business days
- Orders placed before 2:00 PM EST typically ship same day (Monday-Friday)
Made-to-Order Items (Bumpers, Custom Fabrication)
- Processing Time: 2-4 weeks depending on product
- Estimated ship date provided at checkout
- We'll email you with progress updates
Dropship Items
- Processing Time: 1-3 business days
- Ships directly from manufacturer warehouse
- May arrive in separate packages
🌎 SHIPPING DESTINATIONS
Domestic Shipping
We ship to all 50 U.S. states, including:
- Continental U.S. (Standard shipping available)
- Alaska & Hawaii (Additional shipping charges apply - calculated at checkout)
- APO/FPO/DPO Addresses (Military) - USPS Priority Mail only
International Shipping
- Canada: Available (duties/taxes are customer's responsibility)
- Other Countries: Contact us at social@latitudeoffroad.com for quote
- Note: International orders may be subject to customs delays and fees
📍 TRACKING YOUR ORDER
Order Confirmation
You'll receive an email confirmation immediately after placing your order with:
- Order number
- Items purchased
- Estimated ship date
Shipping Confirmation
Once your order ships, you'll receive:
- Tracking number
- Carrier information (UPS, USPS, FedEx)
- Estimated delivery date
- Link to track package
Track Your Package
- Check your email for tracking link
- Visit our website: Account → Orders → View Details
- Contact us: info@latitudeoffroad.com
📏 LARGE/OVERSIZED ITEMS
Freight Shipping (Bumpers, Roof Racks, Large Items)
Some items require freight shipping due to size and weight:
- Examples: Front/rear bumpers, roof racks, full exhaust systems
- Cost: Calculated based on your ZIP code at checkout
- Delivery Time: 5-10 business days
- Delivery Method: Curbside delivery (driver will not bring inside)
- Liftgate Service: Available for $75 (required if no loading dock/forklift)
Freight Delivery Requirements
- Inspect upon delivery: Check for damage BEFORE signing
- Note damage on delivery receipt: Driver must document any issues
- Refuse damaged shipments: If severely damaged, refuse delivery and contact us immediately
- Signature required: Someone 18+ must be present to sign
💰 SHIPPING COSTS
Free Shipping Threshold
- Orders $50+: FREE Standard Shipping (Continental U.S.)
Calculated Shipping
- Large/heavy items calculate shipping at checkout based on:
- Item weight and dimensions
- Your ZIP code
- Selected shipping speed
International Shipping
- Canada: Starting at $24.95
- Other countries: Contact us for quote
🚨 SHIPPING RESTRICTIONS
Items We Cannot Ship
- Aerosol cans (flammable - ground shipping only, additional restrictions)
- Certain chemicals or fluids
- Items prohibited by carrier regulations
State-Specific Restrictions
- California: Some exhaust/emissions products cannot be shipped (CARB regulations)
- New York: Certain lift kits have restrictions
If your order contains restricted items, we'll contact you with alternatives.
📅 HOLIDAYS & DELAYS
Warehouse Closures
We're closed on major holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Orders placed on holidays will process the next business day.
Peak Season Delays
During high-volume periods (Black Friday, holidays), please allow:
- +1-2 business days processing time
- Potential carrier delays beyond our control
Weather Delays
Severe weather may cause shipping delays. We'll notify you if your order is affected.
📦 SPLIT SHIPMENTS
Multiple Packages
Your order may ship in multiple packages if:
- Items come from different warehouses
- Mix of in-stock and made-to-order items
- Oversized items shipped separately
Note: You won't be charged additional shipping for split shipments.
❌ LOST OR DAMAGED PACKAGES
Damaged in Transit
If your package arrives damaged:
- Take photos of box and damaged items
- Keep all packaging materials
- Contact us within 48 hours: social@latitudeoffroad.com
- We'll file claim with carrier and send replacement ASAP
Lost Packages
If tracking shows delivered but you didn't receive it:
- Check with neighbors and building manager
- Verify shipping address in your order confirmation
- Wait 24 hours (sometimes marked delivered early)
- Contact us: We'll file carrier claim and resolve within 5-7 business days
Our Promise
We stand behind every order. If there's a shipping issue, we'll make it right.
🔄 ADDRESS CHANGES
Before Shipment
- Contact us immediately: social@latitudeoffroad.com
- We can update address if order hasn't shipped yet
- No additional charge for address correction
After Shipment
- Contact carrier directly using your tracking number
- Address correction fees may apply (charged by carrier)
- Refused/returned shipments: Original shipping charges are non-refundable
Wrong Address Provided
If you provided an incorrect address:
- Package returned to us: You'll be charged return shipping + reshipping costs
- Package lost/stolen: We cannot be held responsible
- Double-check your address at checkout!
🌟 SPECIAL CIRCUMSTANCES
Military (APO/FPO/DPO) Addresses
- USPS Priority Mail only
- Processing time: 2-3 business days
- Delivery time: 7-21 days (varies by location)
- No additional charges beyond standard shipping
P.O. Boxes
- Small items only (no oversized/freight items)
- USPS delivery only
- UPS/FedEx cannot deliver to P.O. boxes
Business Addresses
- Faster delivery in most cases
- Signature release available
- Provide company name at checkout for smoother delivery
💳 SHIPPING INSURANCE
Included Protection
All orders over $100 are automatically insured at no extra charge.
Additional Insurance
- Available for high-value orders
- $1 per $100 of value
- Add at checkout or contact us
📞 QUESTIONS?
Contact Our Shipping Team
- Email: social@latitudeoffroad.com
- Phone: (810) 346-2525
- Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
- Response Time: Within 24 hours (usually same day)
Common Questions
Q: Can I change my shipping address after ordering? A: Yes, if we haven't shipped yet. Contact us immediately.
Q: Do you ship internationally? A: Yes to 27 countries - contact us for quote.
Q: When will my order ship? A: In-stock items ship within 1-2 business days. Custom items: 2-4 weeks.
Q: Can I pick up my order locally? A: Yes! Free local pickup available in Brown City, MI.
Q: What if my package is stolen? A: Contact us immediately. We'll work with you to resolve it.
📋 TERMS & CONDITIONS
- Shipping times are estimates, not guarantees
- Delays beyond our control (carrier issues, weather, customs) are not our responsibility
- We reserve the right to ship via any carrier
- P.O. Box and military addresses may take longer
- Signature may be required for high-value orders
- You're responsible for providing accurate shipping information
For full Return & Refund policy, click here.
Questions? We're here to help! Email social@latitudeoffroad.com
Latitude Off-Road
Brown City, Michigan
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